At Di Real Vybz, we strive to ensure our customers are 100% satisfied with their purchases. If you're not happy with your order, we offer easy returns and exchanges under the conditions outlined below.
1. Eligibility for Returns & Exchanges- We accept returns and exchanges within [30] days from the delivery date under the following conditions:
✅ The item must be unworn, unwashed, and in its original condition.
✅ The item must have all original tags and packaging intact.
✅ The item must not be personalized, customized, or on clearance sale (unless defective).
2. Non-Returnable Items
🚫 Items marked as final sale or custom-made are non-refundable.
🚫 Items with visible signs of wear, stains, or odors will not be accepted.
🚫 Gift cards and promotional items are non-refundable.
3. How to Initiate a Return
To process a return or exchange, follow these steps:
1️⃣ Contact Us at [Email/Phone] with your order number and reason for return.
2️⃣ Receive Approval & Return Instructions – Our team will confirm your eligibility and provide a return shipping address.
3️⃣ Ship the Item – Customers are responsible for return shipping costs unless the item is defective or incorrect.
4️⃣ Processing & Refunds – Once we receive your return, we will inspect it and process your refund or exchange within [14] business days. Refunds are issued to the original payment method.
4. Defective or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us within [7] days of receiving your order. We will provide a free replacement or issue a full refund, including shipping costs.
5. Late or Missing Refunds
Refunds typically take [14] business days to reflect in your account. If you haven’t received your refund, please check with your bank or payment provider before reaching out to us.
6. Contact Us
For any return or exchange inquiries, reach out to us at:
📧 infodirealvybz@mysite.com 📞 Phone: 604-456-7890
